Ilona Ixchel Loučková - CV

IT Consultant

Prague-based engineer with 6+ years of IT experience in Linux-heavy environments, operations/DevOps, and some cloud exposure. I’ve supported startups and global enterprises, delivering stable deployments, automated monitoring, and streamlined operations. Whether building pipelines, maintaining infrastructure, or implementing monitoring stacks, I bring a broad technical skill set. I keep communication plain and actionable. And I take initiative to maintain momentum.

Languages

Czech — C2 (native)
English — C1/C2 (advanced)
German — B2 (intermediate, passive)

Technical Skills

Cloud Computing

Azure (FW, GW, VM)
OpenStack
VMware ESXi Hyper-V
AWS WorkSpaces
AWS S3
AWS CloudTrail

Virtualization

WSL 2
VMware Workstation
Oracle VirtualBox

Containerization

Docker
Kubernetes
Minikube
OpenShift
Minishift

Scripting & Automation

Python
Bash
PowerShell
jq
AI-assisted coding
Prompt engineering

Operating Systems

Linux
Windows

Monitoring & Diagnostics

Zabbix
ELK
AppDynamics
Dynatrace
TrueSight
Wireshark
tcpdump

Networking

CCNA-level concepts
nginx
Apache

Security

IAM (AD, Entra ID)
PAM (CyberArk)
CyberChef
Cryptography (sym/asym, hashing)
YARA
VPN
Postman
Burp Suite
SIEM (Splunk)
msfvenom
nc
gobuster
nikto

CI/CD

GitHub Actions
Jenkins

Version Control

Git
Visual Studio

Database

MySQL
Oracle
NoSQL (Redis)
KQL (Kibana)
DQL (Obsidian)

ITSM Tools

Atlassian
Remedy
HPSM
ServiceNow
Salesforce

Employment History

Infrastructure Engineer, Zentity

Sep 2023—Aug 2024

L2/L3 support for cross-functional projects, deployments, and automation in telco and cloud environments.

Provided L2/L3 support for high-profile telco vendors.
Deployed and configured apps on OpenShift and Docker, resolving namespace and configuration challenges.
Scoped Azure infrastructure components; reviewed firewall and gateway configs.
Troubleshot CI/CD issues in Jenkins; verified Nexus integration.
Created and customized Zabbix dashboards for proactive monitoring.
Developed Python and Bash automation scripts with cron scheduling.
Diagnosed applications using Postman; managed Nginx reverse proxies and Redis databases.
Applied ITIL 4® principles to refine DevOps workflows and project handovers.

Application Administrator & Solution Manager Deputy, T-Mobile

May 2022—Aug 2023

Enterprise VoIP, Apache server support, and ITSM workflow optimization in a bilingual German environment.

Provided L2 support for enterprise VoIP infrastructure and Apache web servers.
Performed RCAs and troubleshooting in German-English environments.
Managed patches, configurations, and updates on Linux and Oracle SQL DBs.
Monitored systems with TrueSight and Dynatrace.
Implemented SSL certificates on Linux servers.
Streamlined ITSM workflows in HP Service Manager; maintained external KB.
Coordinated change approvals and implementations.
Administered user roles in Avaya Genesys.

Technical Support Engineer (Customer Success), Chyron

Dec 2020—Apr 2022

Server monitoring, system administration, and customer success for media tech software/hardware.

Monitored 40+ servers via Zabbix and Grafana.
Managed storage, updates, and upgrades for CentOS and Windows servers.
Maintained VMware ESXi, ELK Stack, MySQL clusters, and Zabbix.
Applied configuration changes using Python regex scripting.
Migrated changes to test/prod environments.
Provided tech support for EMEA and US teams; acted as primary German POC.
Managed Customer Success and ITSM in Salesforce.
Documented procedures in Confluence and G-Suite.
Acquired expertise in proprietary media software and hardware.

OpsTech IT Engineer, Amazon

Jul 2020—Sep 2020

Remote IT support for B2B/B2C clients, security training, and workstation configuration.

Provided remote IT support as German POC.
Configured and troubleshot Windows/Mac workstations, printers, and mobile devices.
Managed AD accounts, groups, and Group Policy.
Delivered security awareness training.
Monitored and tuned systems using Sysmon, Procmon, and PowerShell.

Network Engineer, NTT

Apr 2019—Jun 2020

L1 network support for Cisco environments, incident resolution, and infrastructure monitoring.

Diagnosed network issues in hardware, software, and communications.
Provided L1 support and managed on-call rotations as German POC.
Conducted RCAs and maintained ServiceNow KB.
Managed ITSM workflows in ServiceNow.
Monitored infrastructure with Cisco Meraki dashboards.
Supported network changes and upgrades.
Studied CCNA R&S topics including IoT, security, and subnetting.

Education

Bachelor's (paused)
Ambis University
Economics and Management
Prague, Czechia

2022–2023

Bachelor's (transferred)
University of Economics
Faculty of Management
Jindřichův Hradec, Czechia

2017–2019

High school diploma
OA Praha
Business and Administration
Prague-Satalice, Czechia

2016–2017

High school (transferred)
Schiller‑Gymnasium
STEM
Bilingual scholarship program
Pirna, Germany

2009–2015

Certifications

PRINCE2® Agile Expert

05-2025 - Present

Agile Foundation and Practitioner, v2

PeopleCert • ID: GR470000444IL • link

ITIL® 4 Practitioner

04-2025 - Present

Monitoring and Event Management

PeopleCert • ID: GR463000186IL • link

ITIL® 4 Foundation

04-2024 - Present

PeopleCert • ID: GR671640645IL • link

Certificates

CyberEdu NIS2 Academy

03-2025

MoyaKybeon Cybersecurity Manager

Netia s.r.o. • link

Offensive Security Crash Course

11-2024

Accenture • link

Google Cybersecurity Professional

11-2024

Coursera • link

Productizing Customer Programs

10-2024

EverAfter University • link

Courses

PRINCE2® Webinar Series

12-2024

Mastering Project Delivery

PeopleCert • badge

PRINCE2® Webinar Series

11-2024

Mastering Project Priorities

PeopleCert • badge

ITIL® Webinar Series

10-2024

Practice Guides

PeopleCert • badge

ITIL® Webinar Series

06-2024

AI in ITSM

PeopleCert • badge